Free Printer Service Terms

Last updated: 13 September 2026

1. Who runs this promotion

This promotion is run by Total Tech Solutions (Pvt) Ltd, a private limited company incorporated in Sri Lanka (Company No. PV 00349596), with its registered office at 162/33, Madampitiya Road, Colombo 15, 01500, Sri Lanka. In these terms, “we”, “us” and “our” mean Total Tech Solutions (Pvt) Ltd, and “you” means the business that registers and the person registering on its behalf.

These terms apply to the free printer service promotion only. Our Terms of Service and Privacy Policy also apply. If they conflict with these terms on anything to do with the promotion, these terms apply.

2. Who can take part

  • The promotion is open to businesses registered in Sri Lanka, such as companies, partnerships and sole proprietorships with a business registration number. It is not available for home or personal printers.
  • The printers must be at a business address in Colombo District.
  • Each business can register once, for one address. Registrations with the same business registration number are treated as the same business.
  • The person registering must be authorised to act for the business and to let our technician onto the premises.
  • Our employees, and businesses they own or run, cannot take part.

3. What the free service includes

The “Free Service” is one visit by our technician to the registered address, during which we:

  • inspect each printer included in your registration;
  • clean it and carry out general servicing, such as clearing the paper path, cleaning rollers and print heads where the printer allows it, and checking print quality;
  • make minor adjustments that do not need parts; and
  • tell you about any faults we find and what it would cost to fix them.

We do not charge for the visit, for travel within Colombo District, or for the labour described above. The Free Service covers up to 10 printers at the registered address. A printer means a printer, multifunction printer or label printer used by the business.

4. What is not included

  • Replacement parts and components.
  • Toner, ink, drums, ribbons, paper and other consumables.
  • Repairs that need parts, or that cannot be done on site.
  • Printers beyond the first 10, printers at another address, and equipment that is not a printer.
  • Computer, network or software work, other than checking the printer's own connection.
  • A second visit, unless we need to come back to finish the Free Service.

5. Quotes and your approval

If a printer needs parts, consumables or other paid work, we will give you a written quote first. We will not do any paid work or supply anything unless you approve the quote in writing (email or WhatsApp is fine). You do not have to buy anything from us to receive the Free Service.

Any paid work you approve is charged at our normal prices and is covered by our normal service terms, not by this promotion.

6. How the 20 slots are given out

  • There are 20 slots. Registrations are handled in the order we receive them, based on the time recorded by our website.
  • Registering does not confirm a slot. We will contact you, normally within 2 business days, to check your business registration and the details you gave us. A slot is only confirmed when we tell you so by phone and email.
  • We may decline a registration if we cannot verify the business, the details are wrong or incomplete, the address is outside Colombo District, or the business has already registered.
  • If all slots are held when you register, you will be placed on a waitlist. If a slot becomes free, we offer it to the next business on the waitlist.
  • The number of slots left shown on our website changes as slots are confirmed or released. It does not count registrations we are still checking.

7. Arranging the visit

  • We will agree a date and time with you. Visits take place on working days during our normal business hours, shown on our Contact page.
  • The visit must take place within 40 days of the date we confirm your slot. If we cannot reach you after at least two attempts, you cannot offer a date within that time, or our technician cannot get access at the agreed time, we may release your slot to the next business on the waitlist.
  • Please make sure a responsible person is on site for the whole visit, that the printers can be reached, and that there is a safe place to work with a power supply.

8. Your data and equipment

  • You are responsible for backing up any data on the printers or on connected computers before the visit. Some printers store scanned documents, address books or print history.
  • Please tell us before the visit about any printer that is under a manufacturer's warranty, a lease or a service contract. Work by another service provider can affect some warranties and contracts. You decide whether that printer is included.
  • You confirm that the business owns the printers or has permission to have them serviced.

9. When we may decline or stop work

Our technician may decline to work on, or stop working on, a printer if it is unsafe (for example damaged wiring or signs of liquid damage), has been heavily modified, or if the working conditions are unsafe. If this happens we will explain why, and the Free Service still goes ahead for your other printers.

10. Existing faults and our responsibility

The Free Service is a general service, not a repair guarantee. Older or worn printers may have faults that servicing does not fix, and servicing can show up faults that were already there. We are not responsible for faults that existed before the visit.

We will take reasonable care of your equipment and premises. We are responsible for loss or damage caused by our negligence or by our breach of these terms. Apart from that, and as far as the law allows, we are not responsible for indirect losses such as lost business, lost profits or downtime.

Nothing in these terms limits any rights you have under Sri Lankan law that cannot be excluded, including under the Consumer Affairs Authority Act No. 9 of 2003.

11. Your information

We use the details you give us to check that your business is eligible, contact you, arrange and carry out the visit, and keep a record of the promotion. We handle them as described in our Privacy Policyand in line with Sri Lanka's Personal Data Protection Act No. 9 of 2022.

We will only send you promotional emails if you ticked the separate marketing box when you registered. You can withdraw that consent at any time using the unsubscribe link in any of those emails or by contacting us. Leaving the box unticked does not affect your registration.

If your registration does not go on to receive the Free Service, we delete it within 12 months of the promotion closing.

12. Ending or changing the promotion

  • We stop taking registrations once all slots have been used, or earlier if we end the promotion. We will say so on the promotion page.
  • We may end the promotion early or change these terms for a good reason, for example if we can no longer staff the visits. Any change will be posted on this page with a new “last updated” date.
  • Slots we have already confirmed will be honoured on the terms that applied when you registered.

13. General

  • The Free Service has no cash value. It cannot be exchanged for money, products or other services, and cannot be transferred to another business.
  • These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute about them.

14. Contact us

For questions about the promotion, call or WhatsApp 076 970 0912 or email sales@totaltechsolutions.lk. You can register on the promotion page.