1. Overview
This policy explains how Total Tech Solutions (Pvt) Ltd (Company No. PV 00349596), trading as “TotalTechSolutions”, delivers orders placed on totaltechsolutions.lk. It works together with our Terms of Service, Refund & Cancellation Policy, and Returns & Warranty policy. All charges are in Sri Lankan Rupees (LKR).
2. Delivery options
At checkout you can choose one of the following:
- Store pickup — collect your order, free of charge, from our premises at 162/33, Madampitiya Road, Colombo 15. We notify you once the order is ready to collect. Please bring your order number and a form of ID.
- Delivery — we deliver to your address. The delivery charge depends on your location and is calculated and shown before you pay (see section 4).
3. Where we deliver
We deliver across Sri Lanka. Deliveries within the Colombo area are handled directly or by local courier; deliveries to other districts are sent through our courier partners. Some remote areas may take longer or, in rare cases, be unreachable — if we cannot deliver to your address we will contact you and arrange pickup or a full refund.
4. Delivery charges
Delivery costs LKR 350 per order in Colombo and Gampaha districts, and LKR 450 in all other Sri Lankan districts. One fee covers the entire order, including large products. The final charge and any applicable free-delivery offer are shown before payment. Store pickup is free.
5. Order processing & delivery times
Delivery timelines begin at order confirmation, or payment confirmation for bank transfers. Working days are Monday to Friday, excluding public holidays.
- Colombo district: estimated within 1 working day.
- Gampaha and all other districts: estimated 3–5 working days.
These are estimates, not guarantees. Delivery can take longer during promotions, public holidays, or due to courier or weather delays, and for special-order or made-to-order items (we will give you an expected timeframe for those before you buy).
6. Tracking your order
You can check the status of your order at any time from our Track Order page, or from your account if you were signed in when you ordered. We also email you at key stages of the order.
7. Receiving your order
Please check your items on delivery. If a package arrives visibly damaged, or an item is incorrect, missing, or faulty, contact us within 48 hours of delivery with your order number and photos where possible. We will arrange a replacement, redelivery, or refund in line with our Returns & Warranty and Refund & Cancellation policies.
If no one is available to receive a delivery, the courier will usually attempt redelivery or hold the parcel for collection. Repeated failed delivery attempts may result in the order being returned to us; we will then contact you to arrange redelivery (which may incur a further charge) or a refund of the item value.
8. Contact us
For any delivery question, write to sales@totaltechsolutions.lk, or call or WhatsApp 076 970 0912, with your order number. You can also write to us at Total Tech Solutions (Pvt) Ltd, 162/33, Madampitiya Road, Colombo 15, 01500, Sri Lanka.